{"id":607,"date":"2023-07-24T09:02:47","date_gmt":"2023-07-24T09:02:47","guid":{"rendered":"https:\/\/excellencequalite.com\/?page_id=607"},"modified":"2025-03-02T08:31:25","modified_gmt":"2025-03-02T08:31:25","slug":"iso-10002","status":"publish","type":"page","link":"https:\/\/excellencequalite.com\/en\/iso-10002\/","title":{"rendered":"ISO 10002\u200b"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"607\" class=\"elementor elementor-607\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-uf50ikf elementor-section-full_width elementor-section-content-middle elementor-reverse-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"uf50ikf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3e66579\" data-id=\"3e66579\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96d0ebe elementor-widget elementor-widget-image\" data-id=\"96d0ebe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-1024x1024.png\" class=\"attachment-large size-large wp-image-2013\" alt=\"\" srcset=\"https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-1024x1024.png 1024w, https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-300x300.png 300w, https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-150x150.png 150w, https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-768x768.png 768w, https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-1536x1536.png 1536w, https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-2048x2048.png 2048w, https:\/\/excellencequalite.com\/wp-content\/uploads\/2024\/10\/Badges-Excellence-french-copy-07-12x12.png 12w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79db928\" data-id=\"79db928\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c8c67ab elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c8c67ab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7c813f9\" data-id=\"7c813f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bda911 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3bda911\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ISO 10002<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec11a2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7ec11a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The ISO 10002:2018 standard is an international standard for customer satisfaction management. It provides a framework to help organizations manage customer complaints effectively and improve overall customer satisfaction.<\/p><p>Training in ISO 10002 can help companies understand the requirements of the standard and implement strategies to enhance their customer satisfaction. Typical elements of ISO 10002 training may include:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>The fundamentals of managing customer satisfaction and the requirements of the ISO 10002 standard.<\/li><li>Planning and implementing an effective customer complaint management process, including identifying customer contact points, receiving and handling complaints, resolving issues and measuring customer satisfaction.<\/li><li>Identifying the underlying causes of customer complaints and implementing measures to prevent future complaints.<\/li><li>Analyzing customer satisfaction data and implementing corrective actions to improve overall customer satisfaction.<\/li><li>Monitoring and continuous improvement of customer satisfaction management, including identifying opportunities for improvement and implementing action plans to achieve customer satisfaction objectives.<\/li><li>ISO 10002 training can be delivered through classroom courses, online training sessions, or a combination of both. Employees may also undergo a training assessment to ensure they have acquired the necessary skills to support the implementation and management of customer satisfaction management according to ISO 10002 standards.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41573f80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41573f80\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-13882fc2\" data-id=\"13882fc2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fd78572 elementor-position-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"4fd78572\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-map-marker-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAddress\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\u2022 128, City Road, London, EC1V 2NX, UK<br>\u2022 Rue du 7 D\u00e9cembre, Abidjan, Ivory Coast<br>\u2022 Ramlet el bayda, Moussa nammour Street, LB\n<br>\u2022 Avenue Andr\u00e9 Peytavin - Dakar Plateau - Senegal\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-21b71343\" data-id=\"21b71343\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3546af8c elementor-position-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"3546af8c\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContact Us\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t+225 07 97 909 990<br>\n+221 77 640 11 12\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-148ac2af\" data-id=\"148ac2af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d1379a elementor-position-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"9d1379a\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-envelope\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-Mail Us\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tinfo@excellencequalite.com\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>ISO 10002 ISO 10002:2018 is an international standard for customer satisfaction management. It provides a framework to help organizations manage customer complaints effectively and improve overall customer satisfaction. ISO 10002 training can help businesses understand [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-607","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/excellencequalite.com\/en\/author\/mohamadbarakat_4iokngt5\/"},"uagb_comment_info":0,"uagb_excerpt":"ISO 10002 La norme ISO 10002 :2018 est une norme internationale pour la gestion de la satisfaction des clients. Elle fournit un cadre pour aider les organisations \u00e0 g\u00e9rer les plaintes des clients de mani\u00e8re efficace et \u00e0 am\u00e9liorer la satisfaction globale des clients. La formation en ISO 10002 peut aider les entreprises \u00e0 comprendre&hellip;","_links":{"self":[{"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/pages\/607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/comments?post=607"}],"version-history":[{"count":24,"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/pages\/607\/revisions"}],"predecessor-version":[{"id":2164,"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/pages\/607\/revisions\/2164"}],"wp:attachment":[{"href":"https:\/\/excellencequalite.com\/en\/wp-json\/wp\/v2\/media?parent=607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}