ISO 10002

The ISO 10002:2018 standard is an international standard for customer satisfaction management. It provides a framework to help organizations manage customer complaints effectively and improve overall customer satisfaction.

Training in ISO 10002 can help companies understand the requirements of the standard and implement strategies to enhance their customer satisfaction. Typical elements of ISO 10002 training may include:

• • The fundamentals of managing customer satisfaction and the requirements of the ISO 10002 standard.
  • Planning and implementing an effective customer complaint management process, including identifying customer contact points, receiving and handling complaints, resolving issues and measuring customer satisfaction.
  • Identifying the underlying causes of customer complaints and implementing measures to prevent future complaints.
  • Analyzing customer satisfaction data and implementing corrective actions to improve overall customer satisfaction.
  • Monitoring and continuous improvement of customer satisfaction management, including identifying opportunities for improvement and implementing action plans to achieve customer satisfaction objectives.
  • ISO 10002 training can be delivered through classroom courses, online training sessions, or a combination of both. Employees may also undergo a training assessment to ensure they have acquired the necessary skills to support the implementation and management of customer satisfaction management according to ISO 10002 standards.